UX Revamp
Same product, half the clicks.
- LocationToronto
- CountryCanada
- Design LeadClara Jensen
- Websitewww.uxrevamp.app
Challenge
Six years of features had produced a product where the commonest task took eleven clicks and four of the top ten support tickets were about the same screen. Nobody wanted a redesign; everybody wanted the eleven clicks back.
Industry
SaaS
Work
Product Design & Design System
Year
2023
Design & Experience
We rebuilt the scheduling screen around the thing people actually did — move one shift and see what broke — and left every other screen alone. The design system came out of that one screen rather than being drawn in advance.
Dragging a shift now shows the three constraints it affects while you drag, so the answer arrives before the mistake does. Undo is a single key, everywhere, and it means the same thing on every screen.
Vision
A product that can absorb the next six years of features without the commonest task getting longer again.
Conclusion
The eleven clicks became five. The four support tickets left the top ten and have not come back.
Naming, identity and an ordering flow for a four-site pizza kitchen with a very short menu and a very long queue.
Naming, identity and a launch site for a seed-stage team with a demo and no way to explain it.
